At STRENA, your well-being is our priority. Since our products undergo international logistics and storage processes before reaching you, we recommend washing your garments or gently cleaning your accessories with a soft cloth before their first wear. This simple, preventative step helps remove any residue from transit, ensuring your skin is protected from potential sensitivities or irritation. We want you to enjoy your new pieces with complete confidence, freshness, and peace of mind from the very first moment.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@strenastore.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@strenastore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@strenastore.com
Our orders are processed within 1 to 3 business days. We offer two shipping options so you can choose the one that best suits your needs:
You will receive a tracking link via email as soon as your order is shipped.
Yes, we offer international shipping exclusively to Colombia and Mexico. The shipping fee for these destinations is $80 USD. Please note that delivery times may vary depending on local customs processes in each country, which are the sole responsibility of the customer.
Keeping track of your order is simple! You can track your package in three different ways:
Don’t worry, the best products are just a click away.
